Privacy Policy

Information About You

At Citibrokers, we are committed to protecting the privacy and confidentiality of our clients and customers. As a registered Real Estate & Business Agency in New South Wales (NSW), we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern the collection, use, and disclosure of personal and sensitive information.

This Privacy Policy outlines how we collect, store, and manage your personal and sensitive information, as well as how we respect your rights to privacy.

Information We Collect
We collect personal and sensitive information that is necessary for providing real estate services to you. This includes, but is not limited to:

• Personal Information: Name, residential address, phone number, email address, and date of birth.
• Sensitive Information: Financial details, employment information, credit history, and identification documents (NSW drivers licence)
• Property/Business Related Information: Information regarding properties/businesses for sale or purchase, including preferences, offers, and inspection records.
• Transaction Information: Details of transactions, contracts, and agreements in relation to buying, selling  business/property.

We collect information through various means, including direct communications (such as email, phone, or face-to-face meetings), website forms, property/business inspections, and other Real estate-related activities.

How We Use Your Information
We use your personal and sensitive information for the following purposes:

• To assist in buying, selling business/property.
• To identify the enquirer and prospective purchaser.
• To communicate with you about business/properties of interest, appointments, and marketing updates.
• To fulfill legal and regulatory obligations, including anti-money laundering and property transaction requirements.
• To manage and respond to complaints or enquiries.
• To improve our services and customer experience.

How We Store and Protect Your Information
We take reasonable steps to ensure your personal and sensitive information is protected from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Storing physical records securely.
• Implementing digital security measures such as encryption and firewalls for electronic data.
• Limiting access to personal information to authorised staff members only.

We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

Sharing Your Information
We may disclose your personal and sensitive information to third parties in the following situations:

• Service Providers: Business partners who assist with transactions and other services (e.g., solicitors) 
• Regulatory Authorities: Government agencies or regulatory bodies, such as the Australian Taxation Office (ATO), Real Estate Institute of NSW (REINSW), or the NSW Fair Trading, where required by law. 
• Legal Requirements: Where disclosure is necessary to comply with legal obligations, such as during a legal dispute, fraud prevention, or law enforcement requests 

We will ensure that any third parties we disclose your information to respect your privacy and comply with applicable privacy laws.

Your Rights and Choices
You have the right to:

• Access your information: You can request access to the personal and sensitive information we hold about you.
• Correct your information: If you believe any information we hold is inaccurate or outdated, you may request that we update or correct it.
• Withdraw consent: If you no longer wish to receive marketing communications, you can opt-out at any time by contacting us.
• Request deletion: In certain circumstances, you may request that we delete your personal information, subject to legal and contractual requirements.

To exercise any of these rights, please contact us using the details provided below.

Marketing and Communications We may use your information to send marketing communications related to our Real Estate & Business services. If you no longer wish to receive these communications, you can opt-out at any time by clicking "unsubscribe" in the email or contacting us directly.

International Data Transfers We do not generally transfer personal or sensitive information outside of Australia. However, if we need to do so, we will take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy.

Complaints If you believe your privacy has been compromised or if you have concerns about how we handle your personal or sensitive information, you can contact us directly. We will investigate the issue and take steps to resolve it.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us
If you have any questions about this Privacy Policy or wish to access, update, or delete your personal information, please contact us at:

Citibrokers Pty Ltd
Phone: 0401 339 540 or 0419 495 931
Email: info@quaybayrealty.com.au